Customer Support

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Below please find the support options we offer if you are experiencing problems with any of our products. We suggest that you consult the following sections, including the resources in our new knowledge base, before contacting us as there is a strong likelihood that your problem has already been reported and resolved.

Knowledge Base

New Customers

If you have a pre-sales question, please contact sales@micrium.com.

Or call us at +1 954 217 2036

Existing Customers

Please note:

You must have a user account on the Micrium web site and a valid license for a Micrium product to send your support question.
If you do not have a user account or are not logged in, by clicking on the link below, you will be directed to the Login page.

> Click here to submit your support question

Phone

You can contact technical support via phone at +1 954-217-2036, then select Option 1. Please have valid support contract information (including company and contact name) available.

Micrium’s phone technical support hours are 8h30 to 17h00 US Eastern Time. If calling outside of these hours please leave a message and we will return your call the next business day.